SignatureFlow is not available
Update - The SignatureFlow Application is still not available. It is projected to be back up and running Monday 6/26/2017. We apologize for the inconvenience.
Jun 22, 08:31 CDT
Identified - SignatureFlow is currently undergoing maintenance
Jun 20, 09:17 CDT
SafeSend Plugin is not available
Update - Thank you for your patience. As per the email sent yesterday, the SafeSend Plugin projected release is Monday 6/26/2017. The current Outlook Plugin will remain offline until the release.
Jun 22, 08:29 CDT
Update - At this time the Outlook plugin has not been released. Our team is hard at work to get it up and running.

In the meantime, our online portal at https://portal.safesend.com/Login.aspx, can be accessed for sending and receiving files. This is on a go forward basis, older files sent before the afternoon of 6/20 are currently being transferred and may take up to a couple days to become available.

We apologize for the delay. We currently do not have an estimated time frame for release. When the plugin is live, this page will be updated.
Jun 21, 08:39 CDT
Update - We apologize for delay. We are hoping to have the SafeSend plugin available soon. This page will be updated tomorrow morning with an update.

Thank you for you patience. We are working hard to get the plugin up and running.
Jun 20, 15:38 CDT
Identified - SafeSend is currently undergoing maintenance and the Outlook plug-in is not available. Use the portal to perform transfers.
Jun 20, 09:08 CDT

About This Site

Welcome to cPaperless LLC's home for real time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

SafeSend Returns v2.5 Operational
SafeSend v5.8 Under Maintenance
SignatureFlow v5.5 Under Maintenance
TicTie Calculate 4.5 Operational
cpaperless.com Operational
cPaperless Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017

No incidents reported.

Jun 22, 2017
SafeSend Portal Account Is under maintenance
Resolved - The two reported issues with the SafeSend Portal have been resolved. Users can now send files without issue and clients are not receiving the below error message when sending through the DropOff.

Please note: Some files sent / received prior to 6/20/17 may have issues being downloaded. This issue will resolve itself over the next 24 – 36 hours
Jun 22, 11:20 CDT
Investigating - At this time we are investigating reports surrounding the SafeSend Online Portal. We are investigating the following.

- Transactions failing to send. Users go through compose process but files are not sent
- When sending through the DropOff, senders are getting an error "We're sorry but your transfer was interrupted and did not complete. Please try again."

We are working hard to get these issues resolved. We will update this page with any new information.
Jun 22, 10:04 CDT
Identified - Thank you for your patience. The SafeSend Online Portal is now back up and running. The Portal Inbox is loading transactions and no longer stuck.

Some files sent / received prior to 6/20/17 may have issues being downloaded. This issue will resolve itself over the next 24 – 36 hours.
Jun 22, 09:27 CDT
Investigating - We are currently investigating an issue with the online portal. Users have reported the "Portal Inbox" is stuck on loading. We will update this page with any new information.
Jun 22, 08:25 CDT
Update - Thank you for your patience everyone. At this time, the SafeSend Portal is ready to be used. Any documents sent from this point forward will work without issue. (This is the online portal, not the Outlook Plugin)

There is only one issue that still remains. Some files sent before late afternoon 6/20, may not download. Files sent after should be working fine. This includes DropOff files sent from clients and files sent to your clients from the online portal. Files sent before the stated time are currently being transferred and may take up to a couple days to become available.

If you try to download a file, or try to "Download All" and you get a blank screen, the files will need to be resent or you will need to wait until the file has successfully been transferred. We apologize for the inconvenience.
Jun 21, 08:31 CDT
Update - Thank you for your patience. At this time the portal is still being worked on. We are aware that users are still not able to download files from the portal. We are working hard to get this resolved as soon as possible.

We apologize for any inconvenience this may cause.
Jun 20, 16:08 CDT
Identified - The online SafeSend Portal is currently under maintenance. We are currently releasing some updated components and it should be fully operational soon.

Thank you for your patience.
Jun 20, 13:02 CDT
Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.

Jun 11, 2017

No incidents reported.

Jun 10, 2017

No incidents reported.

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