All Systems Operational

About This Site

Welcome to cPaperless LLC's home for real time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

SafeSend Returns v4.0 Operational
SafeSend v6.2 Operational
SignatureFlow v5.7 Operational
TicTie Calculate 4.5 Operational
cpaperless.com Operational
cPaperless Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 19:26 CDT
Update - We are continuing to investigate this issue.
Oct 14, 19:21 CDT
Investigating - Our SafeSend Returns system is currently down, we’re working to restore as soon as possible.
Oct 14, 19:21 CDT
Resolved - This incident has been resolved.
Oct 14, 06:59 CDT
Monitoring - We've identified and implemented a fix for the e-sign and extended loading time errors. Fortunately, we were able to implement without any down time. The fix is effective immediately, feel free to resume activity at your earliest convenience.

We are grateful for your patience and understanding these last two days, our apologies to you and your customers.
Oct 13, 16:49 CDT
Identified - SafeSend Returns e-sign errors and extended loading times have been reported, we've identified an issue and the permanent fix will require us to suspend service for a period of time. Once that's been determined, we will notify all customers of the expected offline window.

We greatly appreciate your patience during this time and so close to the deadline. We'll provide further updates as they become available.
Oct 13, 13:23 CDT
Oct 13, 2020
Resolved - Performance is back to normal. Due to the high amount of traffic this week, we'll monitor on a frequent basis.
Oct 13, 09:09 CDT
Update - We are continuing to monitor for any further issues.
Oct 13, 08:23 CDT
Monitoring - Performance has improved but we will continue to monitor on a regular basis.
Oct 12, 21:41 CDT
Investigating - SafeSend Returns is experiencing noticeable processing and loading issues, our engineering team is working on a resolution.
Oct 12, 15:32 CDT
Oct 12, 2020
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - This incident has been resolved.
Oct 8, 15:53 CDT
Monitoring - Some users are experiencing an error when attempting to access SafeSend Returns. The website shows: "An error occurred while starting the application". To resolve this, please clear your cache and cookies. This article walks you through that process:
(https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en).

If this does not resolve the issue, we would recommend you attempt to use FireFox or Microsoft Edge instead of Google Chrome in the interim. Our development team is working on a permanent solution.
Oct 8, 09:08 CDT
Oct 7, 2020

No incidents reported.