Identified - We have had multiple reports of files not being delivered to the intended recipient when the client sends through the DropOff feature of our system. Many of these reports are when clients try to upload Quickbooks files through the system, though it is not limited to only those file types. We have identified the issue and are currently working on a resolution and the reason why it is happening.

What we have confirmed, is that the files are being uploaded to our system and they are safe at rest. There is an issue in the system with making those files available for download to the SafeSend recipient. Once we have Identified exactly why this is happening or implemented a resolution, this page will be updated.

Thank you for your patience.
Oct 12, 18:13 CDT

About This Site

Welcome to cPaperless LLC's home for real time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

SafeSend Returns v2.6   Operational
SafeSend v5.11   Degraded Performance
SignatureFlow v5.6   Operational
TicTie Calculate 4.5   Operational
cpaperless.com   Operational
cPaperless Help Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Thank you for your patience. We rebooted some components and the system is back online.
Oct 13, 18:26 CDT
Investigating - The SafeSend returns website is currently not responding or very slow. We are investigating the issue now and will update this page with more information.
Oct 13, 18:20 CDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.