Welcome to SafeSend's home for real time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.
Resolved -
This issue has been fixed and the expiration notification service has been turned back on. For any questions or concerns, please contact our Support team at support@safesend.com or 855-818-3552.
May 18, 10:22 MDT
Identified -
Due to an ongoing issue with expiration notification emails being sent for items already downloaded, we have turned off the expiration notification service. While this will stop inaccurate notifications from being sent, it will also prevent accurate notifications from being sent. We are diligently working to fix this issue and get the notification service turned back on.
We will provide updates as more information is available. For any questions or concerns, please contact our Support team at support@safesend.com or 855-818-3552.
May 12, 14:09 MDT
Resolved -
This issue has been resolved.
May 17, 06:36 MDT
Investigating -
We have received reports of errors when trying to upload returns. We are investigating and will provide an update once more information is available.
May 16, 15:01 MDT