SafeSend Returns Loading and Processing Issue

Incident Report for SafeSend

Resolved

Performance is back to normal. Due to the high amount of traffic this week, we'll monitor on a frequent basis.
Posted Oct 13, 2020 - 08:09 MDT

Update

We are continuing to monitor for any further issues.
Posted Oct 13, 2020 - 07:23 MDT

Monitoring

Performance has improved but we will continue to monitor on a regular basis.
Posted Oct 12, 2020 - 20:41 MDT

Investigating

SafeSend Returns is experiencing noticeable processing and loading issues, our engineering team is working on a resolution.
Posted Oct 12, 2020 - 14:32 MDT
This incident affected: Returns.