Invalid Link on Client or Taxpayer View

Incident Report for SafeSend

Resolved

This issue has been resolved. Thank you for your patience.

Posted Mar 29, 2024 - 09:34 MDT

Update

We have identified the fix and are applying it to production. There will be 2-3 minutes of downtown as the fix requires a restart of our system.

Posted Mar 29, 2024 - 09:19 MDT

Identified

The issue has been identified and we expect to have it resolved soon.

Posted Mar 29, 2024 - 09:12 MDT

Investigating

We have received reports of message about link no longer being valid from Taxpayer Preview and Client View. We are investigating.

Posted Mar 29, 2024 - 07:20 MDT

This incident affected: SafeSend Returns.