Error Message displayed - Accessing Returns, Client View and Taxpayer Preview

Incident Report for SafeSend

Resolved

This incident has been resolved.

Posted Sep 11, 2019 - 08:48 MDT

The issue has been identified and a fix is being worked on. We expect to have this resolved the morning of 9/11.

Posted Sep 10, 2019 - 15:51 MDT

We are currently investigating this issue. This issue is sporadic and only happening to some users.

Posted Sep 10, 2019 - 11:15 MDT

This incident affected: Returns.