cPaperless, LLC Status - Error Message displayed - Accessing Returns, Client View and Taxpayer Preview

Error Message displayed - Accessing Returns, Client View and Taxpayer Preview

Incident Report for cPaperless, LLC

Resolved

This incident has been resolved.

Posted 9 days ago. Sep 11, 2019 - 09:48 CDT

Identified

The issue has been identified and a fix is being worked on. We expect to have this resolved the morning of 9/11.

Posted 10 days ago. Sep 10, 2019 - 16:51 CDT

Investigating

We are currently investigating this issue. This issue is sporadic and only happening to some users.

Posted 10 days ago. Sep 10, 2019 - 12:15 CDT

This incident affected: SafeSend Returns v4.0.