System Outage

Incident Report for SafeSend

Resolved

This incident has been resolved.

Posted Sep 14, 2024 - 10:50 MDT

Update

We have resolved the performance issues with SafeSend Returns, and it is now fully operational. We will continue monitoring systems.

Posted Sep 14, 2024 - 08:03 MDT

Update

We are experiencing intermittent performance issues with SafeSend Returns and are actively investigating. We apologize for the inconvenience and will provide updates as we work toward a resolution.

Posted Sep 13, 2024 - 13:43 MDT

Investigating

We are currently investigating the system outage.

Posted Sep 13, 2024 - 10:30 MDT

This incident affected: SafeSend Returns, SafeSend Organizers, SafeSend Extensions, and SafeSend Exchange (Suite Version).