SafeSend Returns Upload and Email notifications not working

Incident Report for cPaperless, LLC

Resolved

This incident has been resolved.

Posted May 15, 2020 - 12:13 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2020 - 11:18 CDT

Identified

This issue has been identified as an issue with Microsoft Azure Servers. We are currently working with Microsoft to resolve.

We will update this page when the issue has been resolved.

Posted May 15, 2020 - 09:16 CDT

Investigating

We are currently investigating this issue. Users reporting that returns are not changing status from Uploaded to Ready.

Notification emails such as, the initial email, reminder emails and access code emails are not being sent to the TaxPayers.

Posted May 15, 2020 - 09:01 CDT

This incident affected: SafeSend Returns v4.0.

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