SafeSend Suite Login Issue

Incident Report for SafeSend

Resolved

This issue has been resolved.

Posted Nov 08, 2023 - 18:24 MST

Identified

Issues logging into the SafeSend Suite and/or errors when trying to deliver returns are related to a Microsoft Azure outage. Microsoft is actively working to fix the issue. We will update once fully operational.

Posted Nov 08, 2023 - 17:47 MST

Investigating

We have received reports of customers getting "Error Failed to update database SSR004491 because the database is read only" when attempting to log into the SafeSend Suite. We are investigating.

Posted Nov 08, 2023 - 17:06 MST

This incident affected: SafeSend Returns.